Deskside Support Technician - Tier 2
Full Time • Falls Church, Virginia
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Paid time off
- Signing bonus
- Health insurance
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking an Deskside Support Technician to join our team supporting the Department of Defense. Learn more about us at https://www.akiva.com.
Position Title: Deskside Support Technician
Location: Arlington, Virginia
Security Clearance Required: SECRET
Position Description:
- Daily client interface.
- Representing the company and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issues.
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Required Skills:
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
- Minimum of 3 years of enterprise experience in a commercial or government environment.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills.
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Desired Skills:
- Bachelor’s Degree desired.
- ITIL Foundations v3 desired.
- Knowledge of Remedy or other trouble ticket software.
Akiva Technologies is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people within a qualified candidate pool. Akiva Technologies is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Compensation: $55,000.00 - $85,000.00 per year
COMPANY:
Akiva Technologies was founded to connect passionate people with opportunities to make a difference. In return for your commitment and dedication to our clients, we’ve developed a comprehensive benefits plan and corporate culture that fosters teamwork, innovation, and employee growth. We are committed to continuously improving our culture, benefits, and ability to enhance your quality of life.
MISSION:
Akiva Technologies was founded to connect passionate people with opportunities to make a difference. In return for your commitment and dedication to our clients, we’ve developed a comprehensive benefits plan and corporate culture that fosters teamwork, innovation, and employee growth. We are committed to continuously improving our culture, benefits, and ability to enhance your quality of life.
MISSION:
Our mission is to be a premier provider of professional services and innovative solutions for national security, defense, and civilian government sectors. We aim to attract and retain skilled and passionate staff who deliver exceptional value and impact to our customers. We are committed to fostering the growth, impact, and well-being of our employees and customers.
(if you already have a resume on Indeed)